SHIPPING, PRIVACY, RETURNS & REFUND POLICY
Shipping Policy
Thank you for shopping with Manilash Hub! This Shipping Policy outlines how your orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive a confirmation email after placing your order, followed by a shipping notification once your order is dispatched.
If any delays occur due to high volume or unforeseen circumstances, we will notify you as soon as possible.
2. Shipping Fees & Delivery Time
Customers are fully responsible for all shipping costs. Shipping rates are calculated based on your delivery location and the courier’s fee structure. Fees will be communicated during checkout or via follow-up message.
| Location | Estimated Delivery Time | Shipping Fee Responsibility |
|---|---|---|
| Lagos (Local Delivery) | 1–3 business days | Paid by customer |
| Other Nigerian States | 2–5 business days | Paid by customer |
| International (if applicable) | 7–14 business days | Paid by customer |
Shipping fees are non-refundable once the item has been dispatched.
3. Order Tracking
Once your package is shipped, you will receive a tracking number via email or SMS, depending on the courier service used.
4. Delivery Issues
Please contact us immediately at support@manilashhub.com if:
- Your item is delayed or not delivered
- You received the wrong product
- Your item was damaged during delivery
We will work with the courier to resolve the issue.
5. Address Accuracy
Manilash Hub is not liable for orders delayed or lost due to:
- Incorrect or incomplete shipping addresses provided by the customer
- Recipient unavailability
- Failure to pick up items from the delivery service
Please ensure your shipping details are accurate before confirming your order.
6. Pick-Up Option (If Available)
Customers in Lagos may have the option to pick up their orders from a designated location. If this option is available, it will be communicated after order confirmation.
7. Contact Us
Have questions about your delivery?
📧 Customer Support
Email: support@manilashhub.com
Returns & Refund Policy
At Manilash Hub, we value your satisfaction and stand behind the quality of our products. If for any reason you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The item was delivered within the last 7 days
- The item is unused, in its original packaging, and in the same condition you received it
- You have the receipt or proof of purchase
Unfortunately, we cannot accept returns for:
- Opened or used personal care products (due to hygiene reasons)
- Sale or clearance items
- Items damaged due to misuse or negligence
2. How to Initiate a Return
To request a return:
- Email our support team at support@manilashhub.com with your order number and reason for return
- If eligible, we will guide you through the return process and provide return instructions
- You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item)
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days
- Shipping fees are non-refundable unless the return is due to our error
- Refunds may take additional time depending on your bank or payment provider
4. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery at support@manilashhub.com with clear photos of the issue. We’ll resolve the problem as quickly as possible.
6. Late or Missing Refunds
If you haven’t received your refund after the expected time frame:
- Check with your bank or card issuer
- Contact your payment provider
- If the issue persists, email us at support@manilashhub.com
Contact Us
For questions about returns, refunds, or our policy, reach out to:
📧 Customer Support
Email: support@manilashhub.com
Privacy Policy
At Manilash Hub, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website or interact with us through other channels.
1. Information We Collect
When you use our website or make a purchase, we may collect the following types of information:
- a. Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party payment gateways) - b. Technical Information
- IP address
- Browser type and version
- Time zone and location
- Device type and operating system
- Website usage data (via cookies, analytics tools, etc.)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To provide customer service and respond to inquiries
- To send order updates, shipping notifications, and promotional emails
- To improve our website, services, and user experience
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Trusted third-party service providers, such as payment processors, shipping partners, and email marketing services
- Law enforcement or government agencies if required by law or to protect our rights
All third parties are obligated to handle your data securely and only for the intended purposes.
4. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. These include:
- SSL encryption on our website
- Secure payment processing via trusted gateways
- Limited access to your personal data by authorized personnel only
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal data
- Withdraw consent for marketing communications
To exercise these rights, contact us at:
📧 manilashhub@gmail.com
6. Cookies
Our website uses cookies to enhance your browsing experience and collect usage data. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy regularly.
9. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us:
Manilash Hub
📧 Email: support@manilashhub.com
Ikorodu. Lagos State
Give us a call:
+234 903 564 7568
Stay informed and get connected.
Our warehouse Address:
Manilash Hub, Ikorodu.
Lagos state.
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